Support
How can we help?
How do I find my photos?
Search by event name, school or town, then filter by album (team / age group) or type your race number. Every photo also has a unique ID like PG3K7QA2 that you can search directly.
What sizes do I get?
Small (1200px) for WhatsApp and social media, Medium (2400px) for screens and small prints, Large (4000px) for prints up to A3, and Original for full resolution. All downloads are watermark-free.
How do I pay?
By card through Yoco’s secure checkout, in South African Rand. You pay the listed price less any valid discount — there’s no extra platform or processing surcharge. Guest checkout is available — no account needed.
Where's my download?
Right after payment you land on your order page and we email you a secure link. Links expire for security, but you can return to your order page any time to generate a fresh one.
Can I get a refund?
Refunds or replacements are available for duplicate charges, corrupt or incorrect files, failed delivery, and whenever South African law requires a remedy. Because files are delivered instantly, change-of-mind refunds are not ordinarily available after download. Contact support as soon as possible with your order number.
What does it cost to sell?
Free to join. No monthly fees. You keep 90% of every photo sale. PhotoGecko’s 10% commission includes ordinary payment processing. Example: a R100 sale pays R90 to you and R10 to PhotoGecko.
I'm a photographer — how do payouts work?
Sales become available 7 days after purchase. PhotoGecko pays by EFT: your available balance is included in the next 25-day payout run (or request it earlier, minimum R100) and paid to your verified South African bank account after processing. Once marked paid, that amount is deducted and your paid wallet balance returns to R0.
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